Frequently Asked Questions (FAQ)

1. What is mymitchi?
mymitchi is an online store offering a carefully curated selection of unique, high-quality products. We’re all about delivering an exceptional shopping experience with a focus on quality and customer satisfaction.

2. Where are you located?
mymitchi is based in Helsinki, Finland. We operate exclusively online, but we ship our products across the EU.

3. How do I place an order?
Ordering from mymitchi is simple! Just browse our collection, add your favorite items to your cart, and proceed to checkout. We accept Visa, MasterCard, and Klarna for secure payments.

4. Do you offer international shipping?
We currently ship to countries within the EU. Shipping costs and delivery times vary based on your location—enter your address at checkout to see available shipping options.

5. How long does delivery take?
Delivery times depend on your location and the shipping method chosen. Once your order is processed, you’ll receive an email with tracking information to monitor your package’s journey.

6. What is your return policy?
We offer a 14-day return policy from the date you receive your order. If you’re not satisfied with your purchase, contact our support team at info@mymitchi.com for return instructions.

7. How can I track my order?
Once your order ships, we’ll email you a tracking number, which you can use to follow your package on the carrier’s website.

8. What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, email us at info@mymitchi.com, and we’ll resolve the issue with a replacement or refund.

9. Can I cancel or modify my order?
If you need to cancel or make changes, contact us as soon as possible. If your order hasn’t been processed yet, we’ll do our best to accommodate your request. Once shipped, we’re unable to make changes.

10. How can I reach customer support?
For any questions or concerns, reach out to our customer support team via email at support@mymitchi.com.

11. What payment methods do you accept?
We accept Visa, MasterCard, and Klarna, all processed securely.

12. Is my payment information secure?
Absolutely! We use industry-standard encryption technologies to protect your personal and payment information.

13. Do you offer discounts or promotions?
We occasionally run special offers! Join our THAT GIRL club newsletter or follow us on social media to stay in the loop.

14. Can I create an account with mymitchi?
Yes! Creating an account lets you track orders, save shipping details for faster checkout, and view your order history. Sign up on our website!

15. What if I forget my password?
Click “Forgot Password?” on the login page, and we’ll send you an email with instructions to reset it.

16. How do I unsubscribe from emails?
You can unsubscribe anytime by clicking the “unsubscribe” link at the bottom of our emails or emailing us at info@mymitchi.com.

17. Where can I find your Privacy Policy?
Our Privacy Policy details how we collect, use, and protect your information. You can find it on our website under the “Privacy Policy” section.

18. Do you offer gift cards?
Yes! Our digital gift cards make the perfect gift and can be purchased directly from our website.

19. How can I stay updated on new products and promotions?
Subscribe to our newsletter and follow us on social media for the latest arrivals, exclusive deals, and more!

20. What if I have more questions?
We’re happy to help! If you have any other questions, reach out to us at info@mymitchi.com.